Kristalas Imports
...Because Your Dog Deserves Only the Very Best!
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PAYMENT & SHIPPING INFORMATION

The security of your information, transactions, and money is the core of our business and our top priority at Kristalas Imports. Kristalas Enterprises provides state-of-the-art encryption technology to protect your credit card and ordering details. We will never rent or exchange your credit card or any other personal information with any other company. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

PLEASE MAKE SURE YOUR PURCHASE INCLUDES THE CURRENT CORRECT ADDRESS FOR WHERE YOU WISH YOUR ITEM TO BE SHIPPED. KRISTALAS ENTERPRISES SHALL NOT BE HELD LIABLE FOR SHIPMENTS MADE TO INCORRECT ADDRESSES. ADDITIONAL CHARGES MAY APPLY FOR RESHIPMENT OF PRODUCT AND RESULT IN DELAYS RECEIVING YOUR ITEMS. PLEASE KEEP YOUR SHIPPING ADDRESSES CURRENT FOR YOUR ACCOUNTS.

Shipping is a flat fee of $8 for all U.S. orders and $22 for Non-U.S. orders

You do not need to have a PayPal account in order to make a purchase from Kristalas Imports!
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Returns & Substitutions

"Kristalas Imports" wants you to be pleased with your purchase and offers a 100% satisfaction guarantee. If you are not completely satisfied with the merchandise you receive from us for any reason, just send your item back to us within 14-days from receiving your order along with a copy of your packing slip.

If you wish to make an exchange for a different size or item, place another order for the correct item and it will be shipped to you within 2-3 business days. Send the resalable and unused item you wish to exchange back to us within 14 days along with a copy of the packing slip. No postage will be refunded. Your refund will be credited within 14 days of receiving your return.

No returns or exchanges will be accepted after 30 days. Shipping is nonrefundable and restocking fee of 15% applies for all returns. All returned items must be in resalable condition and include the original product tags and packaging. Items showing any signs of use, wear, damage or deemed by Kristalas Imports to be unsellable will not be replaced nor refunded. We do not guarantee against chewing, scratching, excessive tugging/pulling, etc. Please do not pack your return in newsprint! Special orders are non-refundable and require prepayment prior to placement of the order to the manufacturers. Items purchased on clearance are not eligible for cash refunds and will be noted within listing. Store credit will be offered for returns of clearance sale items.

Our return policy applies only if you purchased your product directly from "Kristalas Imports". If you purchased your item(s) from a third party such as a retail outlet, dog show or through a catalog, the third party's rules for return and warranty issues will apply.

Please send your return to the following address:

Kristalas Imports
12421 E 31st Avenue
Spokane Valley, WA 99216
United States of America

Please, do not ship via UPS.

Privacy & Security

At "Kristalas Imports" we respect your privacy. We do not distribute, sell, rent, and/or loan any information regarding any of our customers to any third party. All information our customers provide is held with the utmost care and security, and will not be used in ways to which you have not expressly consented. "Kristalas Imports" will never sell or allow any third party access to your name, address, credit card information or other personal information except for the purpose of processing each order submitted through the "Kristalas Imports" web site. We will however, release information to comply with law; or protect the rights, property, or safety of Kristalas Enterprises, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

UNDER NO CIRCUMSTANCES SHALL KRISTALAS ENTERPRISES, THE "KRISTALAS IMPORTS" WEB SITE OR ANY OF THE COMPANIES LISTED WITHIN KRISTALAS ENTERPRISES BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR YOUR SOFTWARE THAT MIGHT HAVE RESULTED HOWEVER DIRECT, INDIRECT OR INCIDENTAL FROM YOUR USE OF THE "KRISTALAS IMPORTS" WEB SITE OR ACCESS TO THE INTERNET.

Kristalas Enterprises, and the "Kristalas Imports" web site reserve the right to change the contents of this page and all pages within the "Kristalas Imports" web site without notice. All prices and products are subject to change without notice.

NO PORTION OF THIS WEBSITE MAY BE REPRODUCED WITHOUT PRIOR EXPRESS WRITTEN CONSENT OF THE OWNERSHIP OF KRISTALAS ENTERPRISES. ALL TEXT, PHOTOGRAPHS AND FILES ARE COPYRIGHTED AND INFRINGEMENT OF SUCH COPYRIGHTS SHALL BE SUBJECT TO LEGAL ACTION. ALL RIGHTS ARE RESERVED.

Our web server does not automatically recognize information regarding your domain or e-mail address. We collect no information on consumers who browse our web site.

Copyright © 2000-2011 Kristalas Enterprises. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners