"Kristalas Imports" wants you to be pleased with your purchase and offers a 100% satisfaction guarantee. If you are not completely satisfied with the merchandise you receive from us for any reason, just send your item back to us within 30-days from receiving your order along with a copy of your packing slip.
If you wish to make an exchange for a different size or item, place another order for the correct item and it will be shipped to you within 2-3 business days. Send the resalable and unused item you wish to exchange back to us within 30 days along with a copy of the packing slip. No postage will be refunded. Your refund will be credited within 15 days of receiving your return.
No returns or exchanges will be accepted after 30 days. Shipping is nonrefundable and restocking fee of 10% applies for all returns. All returned items must be in resalable condition and include the original product tags. Items showing any signs of use, wear or damage will not be replaced. We do not guarantee against chewing, scratching, excessive tugging/pulling, etc. Do not pack your return using newsprint.
Our return policy applies only if you purchased your product directly from "Kristalas Imports". If you purchased your item(s) from a third party, such as a retail outlet, dog show or through a catalog, the third party's rules for return and warranty issues will apply.
Please send your return to the following address:
Kristalas Imports
12421 E 31st Avenue
Spokane Valley, WA 99216
United States of America
Please, do not ship via UPS.
